Senior Customer Success Manager


Data da Publicação:

Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an ever-evolving vision, Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps. Today, Voxy's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Mexico, Thailand, Malaysia, Spain, Italy, and Ireland. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners. We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we’d love to talk. You can see more details about our values here ( https://voxy.com/about/careers/ )


8+ years of relevant experience in a customer-facing customer success, account management or strategic consulting organization. Private Language School experience is a plus., Fluency in Spanish and English is required, additional languages is a bonus., Project Management experience, Problem Solving and Negotiation skills., Tech-savviness, familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus., Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption., Strong interpersonal skills and experience building strong internal and external relationships., Consistent track record of highly professional customer service in a fast-paced, dynamic environment., Diplomacy, tact, and poise under pressure when working through customer issues., Bachelor’s Degree.


Competitive salary, bonus, and stock options, Great benefits: home office budget, wellness budget, as well as car & transportation allowances, Remote-friendly work policies, Professional development budget, HONE Membership - live training platform with programs designed for leaders, managers, and individual contributors(ICs) to develop skills to succeed in the workplace, Language classes w/ Voxy & Fluentify, Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world

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